You have setup a new user account and mailbox but can not locate when trying to create a new user on your Blackberry server.

1) Check that your blackberry mailstore service is running. If not start it. This service is manual and usually starts once per day.
2) Login to Blackberry Administration Service
3) Click Create Users
4) Click search without any criteria
5) A list of users should appear, scroll to the bottom of the page
6) Click ‘Refresh available user list from company directory’
7) Wait 15 minutes and the user should appear