The Symantec web smart connect service started and then stopped

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You may also come across an error within the logs:

Bind: An attempt was made to access a socket in a way forbidden by its access permissions

If you’re using a port which may be in use by the client, you may receive such an error. For example if you’re using the default port of 80, try using a different port. It is strongly recommended that a privileged port (one below 1024) be used

If you wish to check what port is using 80, run the below commands within a command prompt:

1) c:\> netstat -ano | findstr 0.0:80
2) You’ll see an output similar to the one below


3) Type:
asklist /fi “PID eq 4 (Where 4 is the PID number as shown above in point 2)

If unable to kill the process, as a workaround the agentconfigure.xml file can be changed to use a different listening port as shown is step 3 in Symantec’s technical article “Customize the Smart Connect configuration file”

Microsoft Exchange Writer State Failed – Symantec Backup Exec failing Job

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If you are receiving the below error:

‘Microsoft Exchange Writer State Failed’ when running ‘vssadmin List Writers’ on your mail server within a command prompt.

or if your symantec backup exec is failing with the error below:

‘The VSS writer failed, but the operation can be retired. Failed during prepare snapshot operation when backing up your exchange mail stores.’

Restart the mail server or restart the information store, this should clear the issue.

Type VSSADMIN LIST WRITERS on your mail server and you should find the error has disappeared and your backup should run as normal.

If the issue continues after the reboot, try the below URL which has been tested on Windows 2008 and 2008 R2. Someone has mentioned testing it on Windows 2003 and successfuly got through it.

Please read the below notes carefully.
* VSS FIX tested on 2008 and 2008R2 servers. Please ensure you have a backup before going ahead with this.
* Copy the below commands in the same format to a notepad and save it as .bat file. Run the bat file to fix VSS writer issues. Requires elevation so right click and run as administrator.
* The bat file will re register all the VSS dlls listed below
* Has been tested on Windows 2008 and Windows 2008 R2 servers.
* After this, Run command VSSADMIN LIST WRITERS
* Check if System writer is listed. If System writer is not listed run the next set of commands.

net stop “System Event Notification Service”
net stop “Background Intelligent Transfer Service”
net stop “COM+ Event System”
net stop “Microsoft Software Shadow Copy Provider”
net stop “Volume Shadow Copy”
cd /d %windir%\system32
net stop vss
net stop swprv
regsvr32 /s ATL.DLL
regsvr32 /s comsvcs.DLL
regsvr32 /s credui.DLL
regsvr32 /s CRYPTNET.DLL
regsvr32 /s CRYPTUI.DLL
regsvr32 /s dhcpqec.DLL
regsvr32 /s dssenh.DLL
regsvr32 /s eapqec.DLL
regsvr32 /s esscli.DLL
regsvr32 /s FastProx.DLL
regsvr32 /s FirewallAPI.DLL
regsvr32 /s kmsvc.DLL
regsvr32 /s lsmproxy.DLL
regsvr32 /s MSCTF.DLL
regsvr32 /s msi.DLL
regsvr32 /s msxml3.DLL
regsvr32 /s ncprov.DLL
regsvr32 /s ole32.DLL
regsvr32 /s OLEACC.DLL
regsvr32 /s OLEAUT32.DLL
regsvr32 /s PROPSYS.DLL
regsvr32 /s QAgent.DLL
regsvr32 /s qagentrt.DLL
regsvr32 /s QUtil.DLL
regsvr32 /s raschap.DLL
regsvr32 /s RASQEC.DLL
regsvr32 /s rastls.DLL
regsvr32 /s repdrvfs.DLL
regsvr32 /s RPCRT4.DLL
regsvr32 /s rsaenh.DLL
regsvr32 /s SHELL32.DLL
regsvr32 /s shsvcs.DLL
regsvr32 /s /i swprv.DLL
regsvr32 /s tschannel.DLL
regsvr32 /s USERENV.DLL
regsvr32 /s vss_ps.DLL
regsvr32 /s wbemcons.DLL
regsvr32 /s wbemcore.DLL
regsvr32 /s wbemess.DLL
regsvr32 /s wbemsvc.DLL
regsvr32 /s WINHTTP.DLL
regsvr32 /s WINTRUST.DLL
regsvr32 /s wmiprvsd.DLL
regsvr32 /s wmisvc.DLL
regsvr32 /s wmiutils.DLL
regsvr32 /s wuaueng.DLL
sfc /SCANFILE=%windir%\system32\catsrv.DLL
sfc /SCANFILE=%windir%\system32\catsrvut.DLL
sfc /SCANFILE=%windir%\system32\CLBCatQ.DLL
net start “COM+ Event System”

If System writer is not listed when you check for the writers, run the below commands with elevated command prompt or you can create another bat file and run:
Takeown /f %windir%\winsxs\temp\PendingRenames /a
icacls %windir%\winsxs\temp\PendingRenames /grant “NT AUTHORITY\SYSTEM:(RX)”
icacls %windir%\winsxs\temp\PendingRenames /grant “NT Service\trustedinstaller:(F)”
icacls %windir%\winsxs\temp\PendingRenames /grant BUILTIN\Users:(RX)
Takeown /f %windir%\winsxs\filemaps\* /a
icacls %windir%\winsxs\filemaps\*.* /grant “NT AUTHORITY\SYSTEM:(RX)”
icacls %windir%\winsxs\filemaps\*.* /grant “NT Service\trustedinstaller:(F)”
icacls %windir%\winsxs\filemaps\*.* /grant BUILTIN\Users:(RX)
net stop cryptsvc
net start cryptsvc

Please ensure you have a recent backup of your server before going ahead with such changes. Always good to be on the safe side.


Locate Symantec Backup Server

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You are logged onto a Windows server and want to know the backup server to where the server is being backed up to due to having multiple backup servers on your network. You can check this through the remote agent. Instructions below.

If you are using Symantec Backup Exec, you should have a Symantec backup exec remote agent running on the server. Check services or Start > Programs.

To locate your backup server:

1) Click Start
2) Programs
3) Symantec Backup Exec for Windows Server
4) Click the ‘publishing tab’
5) Backup server should listed

Scheduled job with Backup Exec showing as superseded

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The above usually occurs when a template rule is used specifying  ‘If start times conflict, template A supersedes template B’

An easy fix to resolve this, is to change the ‘effective date’ with the job.

1) Modify your job
2) Click ‘Schedule’
3) Click ‘Edit Schedule Details’
4) Click ‘Effective Date’
5) Change the date to todays or the date you wish to next run the backup.

0xe0008488 Access Denied Symantec Backup Exec Exchange 2007

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If you receive error ‘acces denied 0xe0008488’ when backing up your exchange databases using Symantec Backup Exec, check the version of exchange management tools on both server. The easiest way to do this:

1) On each server (your exchange server and your backup server) browse to Program files\Microsoft\Exchange server\Bin and locate file name ESE.dll.
2) Right click on the file and click the tab named version.
3) Both versions should be the same. If not one may have no service pack installed and the other without or one may have a higher service pack installed then the other.

Arrange to upgrade the server if different with the same service pack. Downloads of Exchange Management tools can be located at

Also, check that:

1) You are not using the administrator account when backing up via backup exec. Create a new account e.g. backupexec
2) Ensure the backupexec account has a mailbox and is not hidden from the GAL
3) Backupexec account must be member of the Domain admin group and  Local Admin.
4) Account must be Exchange Full Administrator.
5) Ensure backup services use the backupexec account

If the above does not resolve your issue, could be related to disconnected mailboxes on your Exchange 2007 server which do not have the correct permissions set. If you wish to remove the disonnected mailboxes, visit the below link. Note that your disconnected mailboxes folder within your Exchange 2007 console may be empty. You will need to run a command for them to appear. Command can be found at below url: